Warranty Conditions

Last updated: April 14, 2025.

Tech10 UG (haftungsbeschränkt) stands behind the quality of the PlantCam device. We provide a Two-Year Limited Warranty ("Warranty") to the original purchaser of the PlantCam, guaranteeing that the product is free from defects in materials and workmanship under normal use, subject to the terms and conditions below. This Warranty is provided in accordance with German law and applicable EU consumer protection directives, and it offers you specific legal rights. These rights do not affect any statutory warranty rights (Gewährleistungsrechte) you have as a consumer under the laws of your jurisdiction, which may provide additional protection beyond what is offered here.

1. What is Covered

We warrant that the PlantCam hardware, including the camera unit, suction cup mount, and included accessories (such as the USB cable), will be free from manufacturing defects and will function substantially as advertised for a period of two (2) years from the date of original purchase. During this Warranty period, if the product fails to work properly due to a defect in design, materials, or workmanship, we will, at our discretion, repair or replace the product, or provide an appropriate remedy as described in Section 4 below.

2. Who is Covered

This Warranty is provided to the original purchaser of the PlantCam product, and only for products purchased directly from Tech10 or an authorized reseller. If you received the product as a gift, the Warranty applies to you as the end user of the product (with proof of original purchase date). This Warranty is not transferable to any subsequent owner or third party. Purchases from unauthorized sellers (for example, second-hand units sold through online marketplaces by individuals) are not covered by our manufacturer’s Warranty; in such cases, any warranty claims would need to be made through the original seller if any arrangement exists.

3. Duration of Warranty

The Warranty period is 24 months (2 years) from the date you purchased the product, as indicated on your sales receipt or order confirmation. In some jurisdictions, there are laws that might extend the warranty period or provide additional warranties/guarantees; those laws will apply in addition to what is provided here and are not excluded by this Warranty.

Continuation of Coverage: Repair or replacement of the product under this Warranty does not reset or restart the original warranty term. However, if your PlantCam is repaired or replaced under warranty, the device will still be warranted for the remaining time of the original warranty period or for 90 days from the date of return shipment of the repaired/replaced product, whichever is longer. (For example, if you had 8 months left on the warranty and we replaced your unit, the replacement would be covered for at least 8 more months. If you had 1 month left, the replacement would be covered for 90 days, effectively extending the warranty in that case.)

4. Remedies: What We Will Do

If you submit a valid claim under this Warranty (and follow the procedure in Section 6), Tech10 will, at its option:

• Repair the PlantCam using new or refurbished parts to restore it to proper working condition; or
• Replace the PlantCam with a new or refurbished unit of the same model (or if the exact model is no longer available, a model of equivalent or better functionality); or
• Refund the original purchase price you paid for the PlantCam. This refund may be provided if repair or replacement is not feasible or is deemed too burdensome (for example, if both repair and replacement are impractical, or if the cost would be grossly disproportionate to the benefit).

Any replacement product will be warranted for the remainder of the original Warranty period or ninety (90) days from the date of replacement (whichever is longer). If we issue a refund, it may be full or prorated based on usage, as permitted by law (though in most cases of early-life failure, a full refund would be given). When a product or part is replaced or refunded, the original item becomes the property of Tech10. We may require you to return the defective item to us (at our cost, as arranged) as a condition for receiving a replacement or refund.

5. What is Not Covered (Exclusions)

This Warranty does not cover the following circumstances or items:

• Accidental Damage or Misuse: Any damage to the product that results from accident, abuse, misuse, improper use, or any use that is not in accordance with the PlantCam user manual or documentation. For example, dropping the camera from a significant height, crushing it, or other physical abuse is not covered.
• Suction Cup and Mounting Issues: The PlantCam’s suction cup mount must be used correctly on a suitable surface (clean, smooth glass or similar). If the device falls because the suction cup was improperly attached, attached to an unsuitable surface, or left for an excessively long time without re-securing, any resulting damage to the device (or your property) is not covered. The suction cup may naturally lose adhesion over time and needs to be checked periodically. Its failure due to user oversight is not a "defect" of the product.
• Water or Liquid Damage: The PlantCam is not designed to be waterproof. Damage caused by exposure to rain, moisture, immersion in water, or significant liquids intrusion (e.g., dropping it in water, or water seeping into the device because it was used outdoors in heavy rain) is not covered by this Warranty.
• Environmental Damage: Damage from external environmental factors such as lightning strikes, power surges (if connected to a power source not provided or recommended by us), extreme temperature exposure outside the product’s operating range, or other natural disasters (fire, flood, earthquake) is not covered.
• Unauthorized Modifications or Repairs: If the product’s casing has been opened, modified, or tampered with by anyone other than Tech10 or an authorized service provider, this Warranty is void. Similarly, any damage resulting from the use of unauthorized firmware, software hacks, or attempts to alter the device’s functionality beyond its intended use is not covered. Flashing non-Tech10-approved firmware or using unofficial software that causes hardware issues will void the warranty.
• Normal Wear and Tear: This Warranty does not cover normal wear and tear or cosmetic issues that do not affect the product’s functionality. For example, minor scratches, discoloration, or marks on the casing or lens that occur through ordinary use will not be covered unless they significantly impair the device’s function. Normal reduction in suction cup efficacy over time, or fraying of cables due to normal usage, are also considered normal wear.
• Loss or Theft: This Warranty does not cover a PlantCam that has been lost or stolen. It also does not cover any personal loss that may occur due to the product’s failure (for example, if a missed plant-watering alert caused a plant to wither, or any indirect losses).
• Accessories Not from Tech10: Any third-party accessories or add-ons used with the PlantCam that are not supplied or certified by Tech10 (e.g., third-party mounts, cables, or power adapters) are not covered, and any damage they may cause to the product is also not covered. The included accessories (suction cup mount, USB cable) themselves are covered against manufacturing defects, but damage to them from misuse is not.

In summary, this Warranty covers manufacturing defects and failures of the product under normal, intended use. It does not cover damage or issues caused by anything outside of normal use or outside of Tech10’s control.

6. How to Make a Warranty Claim

If you believe your PlantCam has a defect covered by this Warranty, please follow these steps:

1. Stop Using the Product: If the continued use of the product might cause further damage (for example, an electrical issue), please stop using it to prevent any more issues.
2. Gather Information: Locate your proof of purchase (order confirmation email, receipt, invoice). Note the product’s serial number if available (it may be on the device or original packaging). Be ready to describe the problem and how/when it occurs.
3. Contact Tech10 Support: Reach out to us at [email protected] (or through any other support channel we may provide, such as a support form on our website). Provide the following information:
   • Your name and contact details.
   • Date and place of purchase (and order number if from our website).
   • A description of the issue you are experiencing. Include any relevant details such as when it started, whether it was after a particular event (e.g., power surge, firmware update), etc.
   • Photos or short videos illustrating the issue (if applicable). For example, if the device won’t power on, a photo of how you have it connected; if the image is distorted, a photo of the output. This can help diagnose the problem.
4. Follow Troubleshooting Steps: Our support team may guide you through some troubleshooting steps. This could include resetting the device, trying a different power source, updating firmware, etc. We do this to rule out any non-defect issues (like configuration problems) and sometimes to fix the unit if it’s a software hiccup. Please cooperate with these steps as it may save time for both of us.
5. Warranty Service Approval: If we determine that your issue likely falls under this Warranty, we will confirm that your product is eligible (ensuring it’s within the warranty period and was purchased from an authorized source) and then initiate a warranty service process. We will provide you with a Return Merchandise Authorization (RMA) number or similar and instructions on how to return the product to us for inspection/repair.
6. Shipping the Product: Tech10 will generally cover the cost of shipping the product back to us for warranty service, provided that the issue is confirmed to be a covered defect. We will either send you a prepaid shipping label or coordinate a pickup. If you are in a country where we do not have a service center, we will work with you to find a reasonable solution (we may ask you to ship it by postal service and we reimburse the cost, for example). Please pack the item securely to prevent damage in transit. Remove any personal items or accessories that are not needed (e.g., remove any SD card if one was inserted, unless it’s part of the issue).
7. Evaluation and Resolution: Once we receive the product, our technicians will examine it and verify the defect. If the defect is confirmed and is covered, we will proceed with the chosen remedy (repair, replacement, or refund as per Section 4). We aim to complete this process as quickly as possible. Repair or replacement typically takes 5-15 business days at our service center, plus shipping time back to you. If we are sending a replacement or repaired unit, we will ship it back to you at our expense.
8. If Not Covered: If our evaluation finds that the issue is not due to a defect in materials or workmanship (for instance, if the product is working properly, or the damage is from misuse or an excluded cause), we will inform you. In such a case, we can offer to return the product to you as-is, or we may be able to repair it out-of-warranty for a fee (only with your approval). You may be responsible for shipping costs if the claim is not covered. We will not perform any billable repairs without your consent.

Throughout the warranty claim process, our support team will keep you informed. Our goal is to have a smooth, fair resolution for you.

7. Limitations of Warranty

• No Other Warranties: To the maximum extent permitted by law, this Warranty is exclusive and in lieu of all other warranties, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, which are hereby expressly disclaimed. If such implied warranties cannot be disclaimed under applicable law, then such warranties are limited in duration to the duration of this express Warranty (i.e., two years or the minimum period allowed by law, if longer).
• Limitation of Liability: Tech10 UG’s liability under this Warranty is limited to the remedies set forth in Section 4. We are not responsible for indirect losses or damages that are not the direct result of a Tech10 product defect. For example, we are not liable for: loss of use of the product, loss of data (such as videos or images the PlantCam failed to capture or that were stored on a faulty unit), loss of time, inconvenience, or any incidental or consequential damages arising from the use of (or inability to use) the product. Tech10 will not be liable for any monetary damages beyond the amount actually paid for the product by you.
• No Liability for Personal/Property Damage in Certain Cases: While the product is generally safe to use, Tech10 is not liable for any personal injury or property damage that may occur as a result of misuse of the product (for example, if the camera falls and injures someone due to improper mounting, or damages a surface it was attached to). Always use the product as directed and take necessary precautions. (Note: This does not affect any liability we may have under product liability laws for a defective product causing injury; this statement is about misuse scenarios).
• Your Data/Software: Tech10 does not warrant that the software or firmware operating on the PlantCam or the associated app will be error-free or uninterrupted, although we strive for a high-quality experience. We also do not guarantee any specific results from the use of the product (e.g., we do not warrant that using PlantCam will ensure your plants remain healthy – that depends on many factors outside our control!). We provide any software "as is" except where we are required by law to do otherwise.
• State/International Law Variances: Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts. In those jurisdictions, some of the above limitations may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights which vary based on local law.

8. Product Discontinuation

Tech10 is committed to supporting our products, but if the PlantCam product line is ever discontinued, or if Tech10 UG ceases operations, here is how that impacts the Warranty:

• If the specific model you purchased is discontinued, we will still honor this Warranty for the full term. If a repair is needed and parts for that model are no longer being manufactured, we will attempt to fix it with compatible parts or replace the product with an equal or better model. For example, if we release a new version of PlantCam and phase out the old one, and your old model breaks under warranty, we might send you the new model as a replacement if suitable.
• If Tech10 UG were to cease operations or declare bankruptcy, it may become difficult or impossible to fulfill warranty claims directly. In such an event, any remaining warranty claims might be handled as per the decisions of a court or an administrator. We want to be transparent that a warranty is only as good as the company behind it; however, you would still retain any rights against the seller (if different from Tech10) or under law. (For instance, in Germany, even if a manufacturer disappears, a consumer might still have rights with the retailer under statutory warranty within two years of purchase.)

This clause is largely informational. As of now, Tech10 is operational and fully stands behind this Warranty. We simply include this as a prudent notice.

In any case, if the PlantCam line is discontinued, we plan to stock sufficient spare parts for a reasonable period to handle any expected repairs or replacements.

9. Your Legal Rights (Germany/EU and other regions)

This Warranty provides specific coverage as described above. Separately from this manufacturer’s Warranty, you as a consumer also have statutory rights under the laws of your country that may apply to the sale of goods.

For purchases in Germany or the European Union:

Under EU and German law, consumers have a legal right (Gewährleistung) to have goods that conform to the contract. If a product is defective or not as advertised at the time of delivery, you have remedies against the seller (which in this case is often Tech10 if you bought directly, or a retailer if you bought from one). These include the right to request repair or replacement, and if those are unsuccessful, to request a reduction in price or a refund. This legal guarantee lasts for at least two years from delivery (and longer in some EU countries). Within the first 12 months (as per the latest EU directive, or 6 months under older rules still in transition), any defect is presumed to have been present at delivery unless proven otherwise. After that period, you (the consumer) may need to prove the issue was inherent. Our Warranty is intended to work alongside these rights, not replace them.

What this means: You can choose to make a claim under this Warranty with Tech10, which might be more convenient in some cases (especially if you bought directly from us), or you can exercise your statutory rights, which may involve contacting the retailer you bought from. Our Warranty might offer benefits like free shipping for returns and potentially a quicker direct solution. But if, for example, we were unresponsive (we hope that never happens), you could still fall back on statutory rights.

Also note, the two-year statutory period in the EU is a minimum; some countries have longer periods for certain products.

For purchases outside the EU:

Many countries have similar consumer protection laws. For instance, in the United Kingdom, the Consumer Rights Act provides rights for goods that last up to six years (although proving a defect after the first six months falls on the consumer). In Australia, consumers have rights under the Australian Consumer Law which state that goods must be of acceptable quality and those rights cannot be excluded (our Warranty adds to those). In the United States, implied warranties may apply unless a product is sold "as is," and state laws vary.

This Warranty does not override any such rights you have. For example, if your jurisdiction provides a mandatory warranty or guarantee that extends beyond two years, we will honor whatever the law requires.

In summary, nothing in this Warranty is meant to limit or exclude the legal rights you have as a consumer. We want you to be confident that, regardless of this document, you will have a working product or a fair outcome.

10. Contact for Warranty Support

If you have questions about this Warranty or need assistance with a claim, please contact us:

• Email: [email protected]
• Customer Support Portal: (if available on our website, otherwise email is best)
• Mailing Address: Tech10 UG (haftungsbeschränkt), Attn: Warranty Support, Mailänder Platz 11, 70173 Stuttgart, Germany

When contacting us by mail, please include contact information so we can reach you (email and/or phone), and remember that postal mail will be a slower communication method for warranty service than email. We will respond as promptly as possible to address your concerns. Our support team will guide you through the next steps and do everything we can to get your PlantCam back in working order for you.

11. Governing Law and Jurisdiction

This Warranty shall be governed by the laws of Germany, without regard to conflict of law principles, and any disputes arising out of or in connection with this Warranty shall be subject to the same dispute resolution terms outlined in the PlantCam Terms of Service. In general, this means:

• If you are a consumer, you may have the right to resolve disputes in your home country’s courts. We encourage amicable resolution and will be open to working with you to resolve any issue.
• If you are a business, the courts of Stuttgart, Germany shall have exclusive jurisdiction.
• Regardless of the above, you have the right to seek remedies through any small claims or alternative dispute resolution bodies as permitted by law, and you may also use the European ODR platform if applicable (though we do not mandatorily participate in ADR, we will consider it).

Language: This Warranty is provided in English. If we provide translations, the English version will control in the event of any discrepancy in interpretation.

12. Final Provisions

• No Tech10 reseller, agent, or employee is authorized to make any modification, extension, or addition to this Warranty unless such change is expressly approved in writing by an authorized officer of Tech10 UG. This means that any promises or statements outside of this document (unless confirmed by us in writing) are not officially part of the Warranty.
• If any provision of this Warranty is held to be illegal or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from this Warranty and the remaining provisions shall remain in full force and effect.
• This Warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.
• Our goal is to ensure you are satisfied with our product and service. We stand behind the PlantCam and want it to be a useful and reliable tool for you. If you have any issues or feedback, please let us know – even outside of the warranty claims, we appreciate customer input to improve our products.

Thank you for choosing PlantCam by Tech10. We appreciate your trust and are here to support you throughout your product experience.